Made to your measurements
Each SAELN bracelet is sized to the wrist measurement and fit preference you provide. We do not accept change-of-mind returns or exchanges, including for unworn bracelets. Please review your measurement and chosen design before ordering.
Complimentary resizing
Need a fit adjustment? Email support@saeln.com within 14 days of delivery to request complimentary resizing. You pay the cost of sending your bracelet to SAELN; we cover the cost of shipping the resized bracelet back to you within Canada.
Please include your order number, wrist measurement and preferred fit. Contact us before sending your bracelet so we can confirm the adjustment and provide return instructions. See our Sizing Guide for measuring instructions.
Quality issues or an error with your order
If your bracelet arrives damaged, has a quality issue, or was made incorrectly by us, please email support@saeln.com with your order number, a description of the issue and, where possible, clear photos. We will review the issue and arrange an appropriate resolution. SAELN covers the necessary shipping costs for confirmed quality issues or errors on our part.
Your consumer rights
The change-of-mind exclusion and 14-day complimentary resizing window do not limit your rights or remedies under applicable consumer law, including any rights relating to faulty, misdescribed or undelivered goods.